Política de Privacidad
At Contalia Consulting S.L., we work to provide you with the best possible experience through our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and believe that we should be transparent about it.
Therefore, and for the purposes set forth in REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, "GDPR") regarding the protection of individuals with regard to the processing of personal data and the free movement of such data, and LAW 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (hereinafter, "LSSI"), Contalia Consulting S.L. informs the user that, as the data controller, it will incorporate the personal data provided by users into an automated file.
Our commitment begins by explaining the following:
Your data is collected to improve the user experience, taking into account your interests and needs.
We are transparent about the data we obtain about you and the reason why we do so.
Our intention is to offer you the best possible experience. Therefore, when we use your personal information, we always do so in compliance with regulations, and when necessary, we will request your consent.
We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them, you can request that we stop processing them.
Our priority is to ensure your security and treat your data in accordance with European regulations.
Who is the data controller for your personal data?
Identity:
Contalia Consulting S.L.
Registered office: C/Muntaner 231, 3º2ª, 08021, Barcelona
Tax ID: B64646490
Email: info@contaliaconsulting.com
What personal data do we collect?
The personal data that the user may provide:
- Name
- Phone number and email address.
- IP address, date and time you accessed our services, internet browser you use, and data about the device's operating system.
- Any other information or data that you decide to share with us through the "comments" field of our contact form.
In some cases, completing the registration form is mandatory to access and enjoy certain services offered on the website; likewise, not providing the requested personal data or not accepting this data protection policy implies the impossibility of subscribing, registering, or participating in any promotions that require personal data.
Why and for what purpose do we process your data?
At Contalia Consulting S.L., we process the information provided to us by interested parties for the following purposes:
- Manage the sending of requested information.
- Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of services offered through the website and information tasks, which may include automatic evaluations, obtaining profiles, and customer segmentation tasks in order to personalize treatment according to their characteristics and needs and improve the customer's online experience.
- Develop and manage contests, giveaways, or other promotional activities that may be organized.
In some cases, it will be necessary to provide information to authorities or third parties for audit reasons, as well as to manage personal data from invoices, contracts, and documents to respond to customer claims or those of public administrations.
We inform you that the personal data obtained as a result of your registration as a user will be part of the Register of Activities and Processing Operations (RAT), which will be updated periodically in accordance with the provisions of the GDPR.
What is the legal basis for processing your data?
The processing of your data may be based on the following legal bases:
- Consent of the interested party for the hiring of services and products, for contact forms, requests for information, or subscription to e-newsletters.
- Legitimate interest for the processing of data from our clients in direct marketing actions and express consent of the interested party for everything related to automatic evaluations and profiling.
- Compliance with legal obligations for fraud prevention, communication with Public Authorities, and third-party claims.
How long do we keep your data?
The processing of data for the described purposes will be maintained for the time necessary to fulfill the purpose of its collection (for example, for the duration of the commercial relationship), as well as for compliance with legal obligations arising from the processing of data.
To whom are your data communicated?
In some cases, only when necessary, Contalia Consulting S.L. will provide user data to third parties. However, data will never be sold to third parties. External service providers with whom Contalia Consulting S.L. works may use data to provide the corresponding services, but they will not use this information for their own purposes or transfer it to third parties.
Contalia Consulting S.L. seeks to ensure the security of personal data when it is sent outside the company and ensures that third-party service providers respect confidentiality and have appropriate measures to protect personal data. These third parties are obligated to ensure that the information is processed in accordance with data privacy regulations.
In some cases, the law may require personal data to be disclosed to public bodies or other parties, and only the strictly necessary information will be disclosed to fulfill these legal obligations.
Where are your data stored?
In general, data is stored within the EU.
What rights do you have and how can you exercise them?
You can address your communications and exercise your rights through a request to the following email: info@contaliaconsulting.com
In accordance with the provisions of the GDPR, you can request:
- Right of access: you can ask for information about the personal data we have about you.
- Right of rectification: you can communicate any changes to your personal data.
- Right to erasure and to be forgotten: you can request the deletion, with prior blocking, of personal data.
- Right to restrict processing: it involves restricting the processing of personal data.
- Right to object: you can withdraw consent for the processing of data by objecting to further processing.
- Right to data portability: in some cases, you can request a copy of personal data in a structured, commonly used, and machine-readable format for transmission to another controller.
- Right not to be subject to individualized decisions: you can request that decisions based solely on automated processing, including profiling, that produce legal effects or significantly affect the data subject, not be made.
In some cases, the request may be denied if you request the deletion of data necessary for the fulfillment of legal obligations.
Also, if you have any complaints about the processing of data, you can file a complaint with the data protection authority.
Who is responsible for the accuracy and truthfulness of the provided data?
The user is solely responsible for the accuracy and correctness of the included data, releasing Contalia Consulting S.L. from any liability in this regard. Users guarantee and respond, in any case, for the accuracy, validity, and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the registration form. If the data is provided by a third party, that third party will be responsible for the accuracy of the information provided through the forms or emails provided by Contalia Consulting S.L. reserves the right to terminate the contracted services that have been entered into with users if the data provided is false, incomplete, inaccurate, or not up-to-date.
Contalia Consulting S.L. is not responsible for the truthfulness of information that is not of its own making and from which another source is indicated, so it also assumes no responsibility for any hypothetical damages that may arise from the use of such information.
Contalia Consulting S.L. reserves the right to update, modify, or delete the information contained on its websites, and may even limit or not allow access to this information. Contalia Consulting S.L. is exempt from liability for any damage or harm that the user may suffer as a result of errors, defects, or omissions in the information provided by Contalia Consulting S.L., provided that it comes from sources outside the same.
Likewise, the user certifies that they are over 14 years old and have the necessary legal capacity to give consent regarding the processing of their personal data.
How do we handle the personal data of minors?
In principle, our services are not specifically directed at minors. However, in the event that any of them is directed at minors under fourteen years of age, in accordance with Article 8 of the GDPR and Article 7 of Law 3/2018, of December 5 (LOPDGDD), Contalia Consulting S.L. will require valid, free, unequivocal, specific, and informed consent from their legal guardians to process the personal data of minors. In this case, the ID or another form of identification of the person giving consent will be required.
In the case of individuals over fourteen years of age, data processing may proceed with the user's consent, except in cases where the law requires the assistance of the holders of parental authority or guardianship.
What security measures do we apply to protect your personal data?
Contalia Consulting S.L. has adopted the levels of security for the protection of Personal Data legally required and seeks to install other additional technical means and measures within its reach to prevent the loss, misuse, alteration, unauthorized access, and theft of the Personal Data provided to Contalia Consulting S.L.
Contalia Consulting S.L. is not responsible for hypothetical damages that may arise from interferences, omissions, interruptions, computer viruses, telephone faults, or disconnections in the operational functioning of this electronic system, caused by factors beyond the control of Contalia Consulting S.L. delays or blockages in the use of this electronic system caused by deficiencies or overloads in telephone lines or overloads in the Data Processing Center, Internet system, or other electronic systems, as well as damages that may be caused by third parties through illegitimate intrusions beyond the control of Contalia Consulting S.L. However, the user should be aware that security measures on the Internet are not impregnable.
Links to other websites
On the website www.contaliaconsulting.com, there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of that website, with Contalia Consulting S.L. being dissociated from any responsibility regarding its privacy policy.
Can the privacy policy be modified?
This privacy policy may be modified. We recommend that you review the privacy policy regularly.
